Payments and refunds

Balance instead of a meter

You do not buy minutes or exports but videos. One video from your balance is one finished video, whatever the number of scenes or its length.

Your first video is free. It carries a small watermark; with balance that is gone.

When you pay

Balance is only deducted when you give the instruction on the export screen to make the video. Everything before that is free and unlimited: adding properties, checking details, picking photos, setting format and pacing, viewing previews.

That is a deliberate choice and not a detail: we only carry the AI cost once you take something, and you only pay once you know what you are getting.

Prices

All prices exclude VAT. VAT is added according to your country and VAT number; with a valid VAT number outside Belgium the VAT is reverse-charged.

We may change our prices. A price change applies to future purchases, never to balance you already hold.

How long balance stays valid

Balance from a monthly subscription stays valid for six months. Balance from a yearly subscription stays valid for twelve months. After that it expires.

Those periods are more generous than usual, because property has quiet and busy months. We warn you by email before balance expires.

If something fails on our side

If making a video fails because of a fault at our end or at a service we use, we refund the balance automatically. You do not have to do anything and you can see what happened in your transactions.

If you are not happy with the result, you can adjust the script or the photos and have the video made again. That costs no extra balance, within fair use.

Right of withdrawal

A video is digital content delivered immediately. By giving the instruction you expressly ask us to deliver at once and acknowledge that you thereby lose your right of withdrawal for that video.

That right of withdrawal only applies to consumers in any event. If you buy as a business — which is the rule for this service — it does not exist.

You are not entitled to a refund of unused balance, except where the law requires one.

Payment provider

Payments run through Mollie B.V. We do not see the payment details: your card or bank details go straight to Mollie, and we are only told whether the payment succeeded.

Where we suspect fraud or abuse we may refuse a payment or block an account.

Invoices

You manage your billing details yourself in your settings. What is there is what appears on the invoice.

Questions about an invoice: facturatie@videopixo.be.